Managing Difficult Conversations

Categories: Leadership
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About Course

Brian Rossiter introduces this module on how to deal with those particularly difficult conversations school leaders have to have based on his extensive experience as a teacher, Headteacher of a secondary school and trainer around the UK and abroad.

What Will You Learn?

  • To deepen your awareness of what the context for open and productive conversations can look like.
  • To extend your understanding of the behaviours of professional colleagues.
  • To support you as you further develop a greater understanding on how to manage and challenge difficult adult behaviour.

Course Content

Introduction

Open to learning conversations

Emotional Intelligence and Leaders
This section introduces the work of Daniel Goleman and his concept of Emotional Intelligence — the ability to understand, manage, and use our own emotions, while responding effectively to the emotions of others.

Extra Resources